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For support running your business during COVID-19 visit quickbooks.com.au/COVID19businesssupport.
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Level 1

Is there another way to invite an accountant if that tab is not showing as an option under Manage Users?

I have tried opening a private browser, cleaning my history cache, refreshing, re-starting, upgrading my monthly plan, updating my company details and standing on one foot.
Under Accounting Firms it still says that once my accountant accepts my invitation I'll be good to go...but I haven't invited an accountant yet.
2 Comments
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QuickBooks Team

Is there another way to invite an accountant if that tab is not showing as an option under Manage Users?

We've received multiple reports about the Accountant tab not showing in the Manage Users page, mmph.

 

Our product engineers are working their best to have this issue resolved. As a workaround, kindly log in using this website and see if you're able to add an accountant. 

 

If the same thing happens, I'd suggest contacting our Customer Care team so you'll be included as one of the affected users. Thus, we can send you an update via email. 

 

Here's how to contact them: 

  1. Go to Help (question mark icon).
  2. Click Contact Us.
  3. Enter a brief description of your concern in the What can we help you with? field and click Let's talk.
  4. Choose an option in contacting our support team.

The Community is always around to help if you need anything else. 

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Level 1

Is there another way to invite an accountant if that tab is not showing as an option under Manage Users?

The website link didn't work, I'll contact them tomorrow.

Thankyou and have a great night :)