NAB CREDIT CARD our client is unable to connect their NAB credit card. We try to update sign in info and get the token code but still won't connect. Anyone know of a fix?
Appreciate you doing some troubleshooting steps like updating the sign-in information of your bank account. Did your client received an error message on the banking page of QuickBooks Online?
We'd recommend having your client check their bank's website to verify if there's ongoing maintenance or actions that need their attention like messages or terms and conditions.
Furthermore, can you have your client log in to their QuickBooks Online account using a different browser or new incognito window and attempt to do another edit sign-in information? The incognito window does not save your browsing history making it a good place to check for web data issues. Here's how:
If the issue remains after doing so, we'd recommend contacting our Customer Care Team to further investigate the bank account connection. They'll be able to escalate the situation to our banking engineers in a secure form with your clients details.