Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Hi lucy-shalley-con,
You'll have to check if the employee/s was not set up as a closely held employee, was not marked as Is Final on a previous pay event, and no finalisation event pending or lodged.
Here's how to check if employee was set up as Closely held employee:
Check if the employee was marked Is Final on a previous pay event:
On the same Single Touch Payroll page, check if there is no pending or lodged finalisation event. You can check this link to learn more about Create and lodge an update pay event.
Feel free to reply on this thread if you need more help. I'll be sure to get back to you.
Thanks for the post.
i believe the issue is related to the finalised STP event. The payrun was to make the correction after the STP was finalised. i have create a new event to update the finalised STP with the ATO, and it was lodged as well. Prior to create a new finalisation event, i wasn't able to report this correction payrun to ATO. i have got the same message. Because the employee was eager to lodge the return, i had to finalise the STP (the updated one) without lodge this payrun to the ATO. I am certain the employee was not terminated or marked as final before. Love to get the solution from you.
Hello lucy-shalley-con,
You'll have to submit an amended finalisation event if you've submitted a finalisation event previously.
Here's how to create an Amended Finalisation Event:
You can also refer to this article for a more detailed steps about Creating and Lodging an Amended Finalisation Event.
If the issue persists, we'd recommend contacting our Customer Support Team if you require clarification on the process as they can help check the specific pay event affected.
Feel free to reply if you have further questions, I'll be sure to get back and help you.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.