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malandscapeandfencing
Level 1
posted
‎September 14, 2019 04:33 PM
last updated ‎September 13, 2019 11:33 PM

Trying to upgrade subscription

I currently have QuickBooks Online "simple start" and I am trying to upgrade to"essentials".

 

When I click the "upgrade" button it says to call a 1800# to discuss these features?Then I can not do anything else.

 

How do I upgrade?

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1 Comment 1
JenoP
Moderator
Moderator
‎September 14, 2019 05:46 PM

Trying to upgrade subscription

Hi there, malandscapeandfencing.

 

We'd want to make sure you're able to manage your subscription successfully. If you haven't already, please use a different browser and log back in to QBO. You can use Mozilla, Google Chrome, Microsoft Edge, and Safari if you're using a Mac computer.

 

Then, go back to the Billing and Subscription section and click the Upgrade link one more time. 

 

If you're getting the same prompt, please contact our phone support. They can verify your account details and process the upgrade for you. Here's how: 

 

  1. Click the Help menu in the upper-right hand corner of QBO.
  2. Look for Contact us and click on it.
  3. Inform our support agents that you're having issues upgrading your subscription, then click Let's talk.
  4. Select Chat or Get a callback. 

Let me know if you need anything elseeeeee.

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