Hi Suenath,
This can happen if the date of the payment is prior to that of the invoice. If this is the case, changing the dates should correct the issue.
If not, it may be best to contact one of our experts on 1800 046 038 so they can look into this for you.
Alternatively, if you would like a call-back from a representative or talk to us via Messaging, follow the steps below:
Sign in to your QuickBooks Online company.
Select Help (?) at the top right.
Select Contact us.
Enter a brief description of the issue, then select Next.
Select Start a Chat or Get a Callback to connect to a live support team representative.
