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Hello there, riomato.
Did your bank move to a new platform or website? Instead of reconnecting, let's try to add NetBank again in QuickBooks Self-Employed. Make sure to use the correct bank website.
If the same error persists, I recommend reaching out to our QBSE support so they can check what's happening. They will be able to see your account and report the error you're getting.
Here's how:
You can also import your bank transactions manually in the meantime. Check this article for the detailed steps: Manually import transactions into QuickBooks Self-Employed.
Let me know how it goes so I can assist you further.
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