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Intuit

Receive important email messages from Intuit

Learn how to add Intuit’s service email addresses in your email’s list of accepted senders.

Unable to receive emails from Intuit? We’re here to help. Follow the steps for your email provider to start receiving Intuit emails.

Note: If you’re using a corporate email account, you may need to work with your IT department or administrator to complete the process.

Intuit's service email addresses

We provide services that enhance your QuickBooks Online experience. Each of our services has its own email address. These service-related email addresses needs to be set as a "safe sender" or whitelisted on your email account to make sure you receive important communications from these services.

Intuit service Sender address
IOP noreply@intuit.com
IOP4A (AC account) OnlinePayrollNoreply@intuit.com
IOP4A (client account) noreply@managepayroll.com
EOP noreply@onlinepayroll.bankofamerica.com
PNC noreply@PNCPayroll.com
QBOP QBOPayrollNoReply@intuit.com
QB for Mac noreply@macpayroll.com
IFSP/IFSP BAC noreply@intuit.com
Manage payroll noreply@managepayroll.com
Payroll payment records noreply@paycheckrecords.com

Add approved email adresses for your email provider

Reminders when troubleshooting missing emails

  • Validation code emails come from do_not_reply@intuit.com during sign-in and usually take 1 to 2 minutes before you receive it. Make sure to check your spam and junk folders.
  • Search for the email address “do_not_reply@intuit.com”  in all of your folders including spam and junk. If you see one of the emails from Intuit, right-click the email, then select This is not spam or Not Junk.
  • Some email domains may block @intuit.com communications on their servers. These steps may resolve your issue:
    1. Send an email to do_not_reply@intuit.com. This should trigger the email domain to recognise the @intuit domain as a trusted site. Then try your request again.
    2. Wait at least 5 minutes after requesting a new verification code to see if the email appears in your inbox.
    3. If the email doesn’t appear after 10 minutes, contact your email provider to evaluate security settings for your email profile.
Note: Add "do_not_reply@intuit.com" to your contact list or address book before you proceed with the following steps.

  1. Go to Mail, then select Address Book.
  2. Select An Address Card in the Address Book window.
  3. In the Other email field, enter "do_not_reply@intuit.com".
  4. Select Primary email to make it the primary one, then select Save.

For more information on AOL, check out the AOL support site

  1. Go to Mail, then select Preferences.
  2. Select Junk Mail, then select the Sender of message is in my Address Book checkbox.
  3. Add "do_not_reply@intuit.com" to Address Book.
  4. Open the Address Book from the Launchpad, Dock, or from the Applications folder.
  5. Select Add (+) on the contact list to create a new contact card.
  6. Enter "do_not_reply@intuit.com", then select Done or Save.

  1. Sign in to your XFINITY account, then select the Email icon.
  2. Select Preferences, then Email filters and signatures.
  3. Select Add Filter, then enter a name for it like "Intuit Email Filter".
  4. Select Add condition, then Sender/From.
  5. Select Contains for the parameter, then enter "QuickBooks@notification.intuit.com", "do_not_reply@intuit.com", and all the other email address from the Intuit service you're using.
  6. Select Save.

  1. On the left menu, select Contacts.
  2. Select Add Contact, then enter "do_not_reply@intuit.com" in the primary email address.
  3. Select Save.
  4. Once you've added the email address to the safe sender's list, close all browser windows. Open a new browser and attempt the sign-in process again.

For more information on Gmail, check out the Gmail support site

  1. Open your Hotmail inbox.
  2. Select the Options link in the upper right.
  3. Select Junk email Protection, then Safe List.
  4. In the Type an address or domain field, enter "@intuit.com".
  5. Select Add, then Tools.
  6. Select Options, then on the preference tab select Junk email.
  7. Select Safe Senders, then Add.
  8. In the Add Address field, enter"@intuit.com", then select OK.
  9. Once you've added the email address to the safe sender's list, close all browser windows. Open a new browser window and attempt the sign-in process again.

For more information on Hotmail, check out the: Outlook & Hotmail support site

  1. In your account, select the Gear ⚙ icon.
  2.  Select Options, then Block or Allow under accounts.
  3. Under Safe Senders and Recipients, enter "do_not_reply@intuit.com".
  4. Select Plus (+) in the field to add email, then Add to list.

Newer versions

  1. Go to the Home tab.
  2. From the Junk ▼ drop-down menu, select Junk Email Options.
  3. Select the Safe Sender tab.
  4. Select Add, then enter "do_not_reply@intuit.com"
  5. Select OK, then select the Automatically add people I email to Safe Sender List checkbox.
  6. Select Apply, then OK.

Office 2010

  1. Go to the Home tab.
  2. Select Junk, then Junk Email Options.
  3. Select Safe Senders tab, then Add.
  4. Enter "do_not_reply@intuit.com", then select OK.
  5. Select the Automatically add people I email to Safe Sender List checkbox, then Apply.

Office 2007

  1. Go to the Tool menu, then select Options.
  2. Select the Preference tab, then select Junk Email on the Email section.
  3. Go to the Safe Sender tab, then select Add.
  4. Enter "do_not_reply@intuit.com", then select OK.
  5. Select the Automatically add people I email to Safe Sender List checkbox, then Apply.

  1. Select Address Book, then check if the Personal Address Book is highlighted.
  2. Select New Card, then Contact.
  3. In the email field, enter"do_not_reply@intuit.com", then select OK.
  4. Once you've added the email address to the safe senter's list, close all browser windows. Open a new browser wndow and attempt the sign-in process again.

For more information on Mozilla, check out the Mozilla support site

  1. Select the Home tab in the Ribbon.
  2. Go to Junk, then select the Safety options ▼ drop-down menu.
  3. In the Safety Options dialog box, select Safe Senders, then Add.
  4. Enter "do_not_reply@intuit.com", then select OK.

  1. Open your Yahoo mailbox.
  2. Select Options in the upper right of the window.
  3. Select Filters, then Add.
  4. Locate the From header rule, then select the Contains checkbox.
  5. In the corresponding field, enter "@intuit.com".
  6. From the Choose Folder ▼ drop-down, select Inbox.
  7. Select Add Filter.
  8. After you've added the email address to the safe senter's list, close all the browser window. Open a new browser window and attempt the sign-in process again.

For more information on Yahoo, check out Yahoo support for emails incorrectly marked as spam

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