Thank you for visiting QuickBooks Community, wrightsgardening.
I appreciate your efforts in trying some steps to get this banking issue sorted out.
I'd like to make sure that we're on the same page so I can give you the right amount of information. May I know what specific financial institution are you having issues with? Any further details are much appreciated.
In the meantime, we can perform some troubleshooting steps to fix this. There are times that the browser is full of frequently accessed pages, thus causing some unusual responses.
Let's log in to your account using a private browser. This mode will not save any history, making it a great place to identify browser issues.
You may use these shortcut keys that I've listed below:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Safari: press Command + Shift + N
If it works successfully, you'd want to clear your regular browser's cache to prevent any unexpected behavior. Also, you can use other compatible browsers in QBO.
Moreover, you can try checking your bank's website to see if there are issues on your bank's end. You can look for any display issues as you navigate the website. These can block QuickBooks from downloading new transactions.
You can also reach out to your financial institution to verify if they have ongoing system maintenance that may lead to this problem.
In the meantime, you can manually import your bank transactions in QBO. Once transactions are in, you'll now need to categorize and match them in QBO to make sure they are allocated to the correct account.
If you encounter any other online banking errors, please check out this article for some troubleshooting steps: Fix bank upload errors in QuickBooks Online.
Keep your post coming if you need assistance in dealing with bank feeds, don't hesitate to get back on this thread. We're always here to help you.
