Hi there, @RobWKal.
We've been receiving similar cases about the Balance Sheet not showing the total for sub-accounts. Our engineers are working on getting this issue resolved as soon as possible.
While the investigation is ongoing, I'd recommend you give us a quick call so we can add your company information to the list of affected users. This way, you'll be notified of any updates on the progress on the investigation via email.
Also, by calling in, you're providing our engineers with information, such as how widespread it is and components that are common for people experiencing the issue, that could help them provide a solution quicker.
Here's how you can reach us:
- Click the Help icon in the upper right of the screen.
- Select Contact US on the pop-up.
- Enter what you're needing assistance with in the What can we help with? field and choose Let's talk.
- Click Get a callback.
- Enter your contact information.
- Select Call me.
We appreciate your patience while we resolve this unexpected behavior for you. Stay in touch and updated for any progress about this investigation. Let me know if there's anything I can help you with. Have a great day ahead.
