Hello there, @solutionsforsmal.
Currently, we have an issue where users are unable to lodge the STP in QuickBooks. Rest assured our product engineers are diligently working on a fix.
As a workaround, you can resize your browser window by Zoom in and Zoom out of the screen, which should resolve the issue or use the keyboard up and down arrow keys.
In the meantime, you have the option to add missing pay categories as a default in their employee's settings.
If the issue persists, I recommend reaching out to our Technical Support Team. They will check your data to add your company and product to the list of affected users and provide these numbers for easy tracking: INV-39476
To reach them, click Help (?) at the top right, then hit Contact us.
Don't hesitate to leave a reply if you more questions about this.
Adding the defaults to the employee contact only works for future pay runs and the adjustment i need to make is for a previous pay period. I was forced to recorded the pay adjustment in the incorrect pay period and I will have to go back and amend when Payroll features are working. This is causing issues as I have to keep explaining to employees why multiple adjustments are necessary to the pays.
Do you have an estimated time frame for fixing this issue?
Thanks for keeping us posted, solutionsforsmal.
We don't have a specific time frame as to when a permanent fix is available. Rest assured you'll receive email updates and the resolution to the issue once you've contacted our phone support to have your account be added to the affected users.
Let me know if you need anything else with handling your Payrun. I'll be here to help!