Hi accounts291,
It sounds like there might be a technical issue preventing the journals from being exported from the Payroll section - in a situation like this, I would recommend reaching out to our support team so that they can walk you through getting this issue resolved. You can give us a call on 1800 046 038, or if you'd rather receive a call back or support via messaging, you can follow the steps below:
- In your QuickBooks Online, click the Help menu in the upper-right corner.
- Select Contact us and enter the details of your concern.
- Click Let's talk and choose Chat or Get a callback.
- Enter the required information
-Lucas