We can do the basic browser troubleshooting steps to see if this is triggered by a browser issue, cherry1.
To start, you can log in to QuickBooks in a private window. This blocks the cache from saving new data and is a good way to check browser issues. If you can lodge your report, you can go back to your regular browser and clear its cache. If the same thing happens, you can log in using Chrome, Safari, Firefox, or Edge to isolate the case.
If you still get the error after the performing the steps I mentioned, please contact our phone or chat support. The can use a screen-sharing tool to see your setup and find the root cause of the error.
- Click on Help and choose Contact us.
- Enter a summary of the scenario and click Let's talk.
- Choose from Message an agent or Get a callback.
Please let me know if you have other tax concerns.
