We'll have to perform troubleshooting steps to ensure you can successfully resubscribe to your QuickBooks account, Damian. Let's make sure we get your QuickBooks service up and running again.
To begin with, let's access Subscriptions and billing management through a web browser.
If you're using QuickBooks Online, follow these steps:
- Sign in to your QuickBooks Online company.
- Click the Gear icon, then choose Subscriptions and billing.
- Select Resubscribe.
- Choose a new payment method, then enter the updated payment and billing information.
- Hit Resubscribe.
If you're using QuickBooks Self-employed, refer to this article for the complete steps to resubscribe: Resubscribe to QuickBooks Self-Employed.
After that, if you're still unable to reactivate your account, we can open it using a private window to determine whether this is a browser cache-related issue. The browser utilizes cached data to load web pages quickly. However, excessive cache can lead to problems that impact the appearance and functionality of your account.
Here are the keyboard shortcuts for popular browsers:
- Google Chrome: Ctrl + Shift + N
- Microsoft Edge: Ctrl + Shift + N
- Safari: Command + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
If it works, return to your regular browser, clear its cache to remove unnecessary data, and start fresh. This deletes all the data from your browser and optimizes its performance. Using other supported browsers also helps us verify if this is a browser-specific issue.
Finally, if the issue persists, I recommend contacting our live support team to investigate further. They have the required tools to review your account securely and provide you with a solution to reactivate your account.
In addition, you can access this article if you want to update your profile, security settings, review your data, or make adjustments: Access and manage your personal data from your Intuit Account.
You're always welcome to post here again if you have additional inquiries about resubscribing or managing your QuickBooks account. We're available to guide you through every step.
