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blackboxit
Level 1
posted
‎July 15, 2019 07:50 PM
last updated ‎July 15, 2019 2:50 AM

Trying to lodge BAS and I get the following messge "An application error has occurred while processing your request" Any ideas?

 
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5 Comments 5
Kristine Mae
Moderator
Moderator
‎July 15, 2019 08:43 PM

Trying to lodge BAS and I get the following messge "An application error has occurred while processing your request" Any ideas?

I've checked our files and didn't see any reported cases similar to yours, Blackboxit.

 

This is probably a web page issue. We'll have to try a few steps to isolate this. I'll be guiding you along the way. 

 

To start with, open QuickBooks Online using a private browser. From there, try to lodge the BAS. If you've successfully filed it, go back to your main browser, then clear the cache. It's always a good idea to clear them out on a regular basis. This allows the browser/web to function efficiently.

 

On the other hand, using a different browser fixes issues like this (Google Chrome, Internet Explorer, or Mozilla Firefox).

 

In case you need something else, you can leave a comment below. 

 

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blackboxit
Level 1
‎July 16, 2019 10:28 AM

Trying to lodge BAS and I get the following messge "An application error has occurred while processing your request" Any ideas?

Hi. I've tried a new browser, and from another PC. No luck. Same exact error.
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Intuit Zac
Content Creator
‎July 16, 2019 11:05 AM

Trying to lodge BAS and I get the following messge "An application error has occurred while processing your request" Any ideas?

Hi BlackBoxIT, 

 

Thank you for giving it a try and sorry it still not working for you. 

 

While we can eliminate browser related issues, there are still a few possibilities for this error to occur and one of them can be due to the ATO website being down over last weekend. 

 

Can you contact ATO and confirm the status of your e-Lodgement, please? There's a chance that the BAS has already been e-Lodged, and you can just "Mark it as lodged" in your QuickBooks Online file. 

 

Please let us know if you require additional assistance on this. Thank you. 

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dtnewick
Level 1
‎August 19, 2019 11:54 AM

Trying to lodge BAS and I get the following messge "An application error has occurred while processing your request" Any ideas?

Hi Quickbooks team,

I've received the same error message. I've tried from two different PC's & get the same message. It's not lodged directly with ATO. I know it is linking to my ATO account, as the PAYG Instalment value is populated correctly. Any thoughts?

DARREN

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Bonny_
Moderator
Moderator
‎August 19, 2019 12:46 PM

Trying to lodge BAS and I get the following messge "An application error has occurred while processing your request" Any ideas?

Hi dtnewick and blackboxit,

 

If you're still experiencing the error message after following Kristine and Zac's troubleshooting steps, I would recommend contacting our Customer Success team so they can further investigate this with backend tools.

 

To contact our team:

 

  1. Select Help from the top-right of QuickBooks.
  2. In the Search tab, enter Contact Us.
  3. Click the Contact Us button.
  4. Choose Callback.

 

For the support hours, feel free to view this article to know more: Get help with QuickBooks products and services.

 

Bonny

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