This article refers to QuickBooks Online.
You can change your payment method at any time from the Account and Settings page.
- Select the Gear icon, then choose Account and Settings.
- Select Billing & Subscription, then select the pencil icon next to Payment Method.
- Fill in the appropriate information making sure the information is accurate. For example, in Name on card, enter your name as it appears on your credit card.
Q: Why are you suspending my account?
A: We have not been able to bill your monthly QBO subscription because we do not have valid payment details on file.
Q: How do I update my credit card details so I can continue using QBO? A: Go to the Your Account section in the upper right and you will see instructions for how to easily update your payment details.
Q: Will you charge me for prior months and what will I get charged? A: We will not charge you for prior months where you received QBO for free. On the Your Account page where you update your payment details, you will see exactly how much you will get charged. This charge will depend on which QBO service you are using and where you are in the billing month.
Q: What does it mean to suspend my account? A: This means you can only use QBO in view only access mode. You can still read all your company data but you cannot add or edit data. You can reactive your account at any time once you update your payment details.