posted
Thanks for reaching out to us, hpalmer0.
Let's work together to fix the issue of why you're getting a grey screen when trying to add a company logo in QuickBooks Online (QBO).
I replicated this on my end. I tried to update my company logo in QBO, and it works fine.
To get rid of this problem, I suggest performing the steps through a private/incognito window. The private window will not save any history, making it a good place to identify browser problems. To start incognito mode, use these keyboard shortcuts:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Safari: press Command + Shift + N
If you're able to add your company logo using a private browser, go back to your regular browser and clear its cache. Clearing the cache or cookies is the best way to get a clean slate for your browser. Otherwise, using other supported browsers can be a good alternative too.
Additionally, feel free to save these resources that will help you with personalizing your QBO account to whatever you need to change:
You're always welcome to get back to me if you need further assistance with managing your company settings in QBO. I’ll be more than happy to work with you again. Have a good one!