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trish28
Level 2
posted
‎January 13, 2022 10:03 AM
last updated ‎January 12, 2022 3:03 PM

When I click on GST on the left column, I get an error message that an unexpected error occured. What has caused this?

 
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1 Comment 1
IntuitSheila
Level 8
‎January 13, 2022 10:20 AM

When I click on GST on the left column, I get an error message that an unexpected error occured. What has caused this?

Hi trish28, 

 

Thanks for posting in the Community! Let me help you remove the unexpected error message you've received when accessing your GST by doing basic troubleshooting steps. 

 

Start by using an incognito window (private browsing) to isolate the situation. It does not save cache on your browser, making it a great start to isolate any web browser-related issue.
 

Here's how:

 

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Safari: press Commend + Shift + N

 

Then, log in to QuickBooks Online and access your GST center once more. If you're able to access the GST tab without an error, then go back to your default browser and clear your browser's cache.

 

You can also check if your browser is up to date for additional troubleshooting.

 

Stay in touch if you need more help with QuickBooks Online. I'm here to help you. Have a nice day!

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