When logging in to app it is asking me to subscribe again and offering a deal. I can log on through browser just fine, not in the app any suggestions on how to resolve?

Hi stacey-benz,

As a first step, I'd recommend uninstalling and reinstalling the app from your App Store. If you have previously been using a subscription that is billed through your provider (ie Apple or Android) rather than Intuit directly, check to make sure your payment details are up to date in your App Store as well.

If this doesn't resolve the issue, I'd encourage you to reach out to our Support Team directly on 1800 046 038. They will need to retrieve your account details in order to investigate this further and I am unable to receive these in the Community forum. They can record this particular use case and provide further troubleshooting or escalation as required.

-Kass

I am having this same issue. I have tried uninstalling and it doesn't make a difference. 

Will call tomorrow. 

Hi BelovedWaters21,

I'm sorry to hear you are also affected by this. We would also encourage you to check the billing details in your App Store if your subscription is billed through your provider rather than Intuit directly. Please keep in mind that our phone support is Monday-Friday, however you can still access 24/7 support through chat on the weekend, just click here and follow the prompts to get connected. They can pull up your account details and assist in investigating further.

-Kass