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Hi Jane,
Thank you for reaching out to use about this.
Proper tracking and reconciliation is essential to managing the petty cash balance and when the report does not match your actual petty cash balance we suggest to go through the following to make sure what you recorded matches your actual cash on hand. Go to Accounting > Petty Cash Account > Account History to review the transactions entered in line with the suggested guidelines below. Hope this helps.
Let us know if you need further assistance. Hope you'll get your Petty Cash Balances sorted soon.
Have a lovely weekend!
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