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CollectHobbyPlay
Level 1

!! ALERT!! Anyone using eBay Connector (OneSaas) for QB, a word of warning!!!

So, we switched to QB 1 July 2021. We used to use OneSaas with MYOB but it was bought by QB and we had to change. QB connector has been incorrectly entering figures when it creates sales invoices in QB. As a result the GST allocated to the GST withholding account is wrong.

The GST component of the shipping amount IS NOT being input correctly by QB Connector. It allocates the full value of the shipping price to Income and does not send the GST component to the withholding account.
This means that customers may underpay or have underpaid on their BAS.

I am surely not the only customer using this integration so this is WARNING!, for Australian customers at least, QB eBay Connector may well be entering incorrect amounts into your accounts, PLEASE CHECK before you submit you BAS.
I have been asking for a resolution to this problem for since July and all we get is "Developers will look into it"
Would love to hear from any other customers in a similar situation who also kay have had this issue.
Cheers Andrew

3 Comments 3
IntuitAika
Intuit

!! ALERT!! Anyone using eBay Connector (OneSaas) for QB, a word of warning!!!

Thanks for bringing this up to us, CollectHobbyPlay. 

 

I want to make sure that the data you've had in QuickBooks Online are imported correctly. 

 

To resolve this, we have to review your account in a secure space. In this case, I still encourage to contact our support team to gather account information in a protected session and create escalations whenever necessary to get you back on track. 

 

Feel free to contact our support team: https://help.quickbooks.intuit.com/en_AU/contact

 

Please feel free to drop by again if you have another question. 

CollectHobbyPlay
Level 1

!! ALERT!! Anyone using eBay Connector (OneSaas) for QB, a word of warning!!!

That is laughable! We have already contacted support and guess what? No help, denied responsibility and we still have the issue. And potentially many many other QB customers will have the same issue and be incorrectly reporting on their BAS. I just do not think the gravity of this issue is understood. Your software MUST make sure we meet out tax obligations correctly and it is not.

Fiat Lux - ASIA
Level 15

!! ALERT!! Anyone using eBay Connector (OneSaas) for QB, a word of warning!!!

@CollectHobbyPlay 

You should replace it with another connector.