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Michelle 421
Level 1
posted
‎January 22, 2024 09:11 AM
last updated ‎January 21, 2024 2:11 PM

Bendigo Bank log in errors

Hi,

We recently had to do updated security checks with Bendigo bank. now when we log in it send a confirmation to the registered phone number via the Bendigo phone app asking for approval. to which we then have to answer yes in Quick books, This happens every time i want to refresh bank accounts and you have to do it with every bank account. EVERY TIME. we have15 including cr cards so is very frustrating and when the owner is not on site i am waiting for text msg to say ok to go from them. call QB support friday, no help they couldnt explain and "investigating" rand Bendigo bank, they blame QB and cant explain, any have this problem and how did you fix it?

thanks

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3 Comments 3
IntuitSheila
Level 8
‎January 22, 2024 10:45 AM

Bendigo Bank log in errors

Hi Michelle 421,

 

Thanks for your post in the Community. I understand you're having fundamental issues with your online banking connection in QuickBooks Online. Let's use the steps below to update the bank connection in your QBO account. Here's how:

 

  1. Click on the Transactions tab.
  2. Click on the Bendigo bank account affected.
  3. Click on the pencil icon and click on Edit sign in info.
  4. Manually enter your bank's log in details.
  5. If you are using a token code, enter YES.
  6. Click on Save and connect.

Check if the bank account have now updated new bank feeds. If the issue persists,  kindly log in using a new incognito window and perform the steps above.

 

I would recommend contacting our Customer Care Team once more if the issue is the same. They have the option to escalate a ticket to our banking team if the issue still remains. 

 

In the meantime you have the option to connect your Bendigo bank using direct bank feeds connection. Refer to this link for reference: Direct bank connections with QuickBooks Online | FAQ.

 

Post again in the Community if you have other QBO concerns.

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Michelle 421
Level 1
‎January 22, 2024 11:18 AM

Bendigo Bank log in errors

Thanks for your response but we did all this friday and still get the same error, for every account, we have to do this verify step via the app each time and for every account when i refresh. it does seem to upload the transactions eventually but this is going to be a huge inconvenience going forward.  

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IntuitSheila
Level 8
‎January 22, 2024 11:41 AM

Bendigo Bank log in errors

Thanks for getting back to us, Michelle421.

 

I would recommend contacting back our Customer  Care  Team about your Bendigo bank account connection concern. One of our support care agents can escalate a ticket to our banking team to help check your account connection. Since we are in the public space we're unable to ask for your information for security purposes.

 

Here's how to contact support:

 

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. In QB Assistant, enter the topic you need help with. You can also enter questions.
4. Select Contact Us to connect with a live support agent.
5. Choose a way to connect with us:
 

  • Start a chat with a support expert. Live chat M-F, 8:30 AM to 6:30 PM and S-S, 8:00 AM to 8:00 PM, AET.
  • Call us. M-F, 8:30 AM to 6:30 PM, AET.

In the meantime, you can manually upload bank transactions using a CSV file or upgrade your Bendigo connection through Direct feeds connection.

 

Feel free to reply to this post if you have other concerns.

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