There could be several reasons why you’re unable to access your invoices. Let’s identify the causes and explore steps to resolve the issue.
To start, please provide more details, such as any error messages you encountered. This will help us pinpoint the issue and provide you with targeted solutions, allowing you to access your invoice.
Access to invoices depends on user roles and permissions. If you’re unable to view them, it means you don’t have the necessary permission. To gain access, I recommend contacting the account’s primary admin to update your role and grant the appropriate permissions.
If your permissions are set correctly, you can log in to your QuickBooks account using an incognito or private window and attempt the activity again. Also, use supported browsers to check if the issue is browser-related.
Please feel welcome to send a reply if there are any questions.
