Can’t mark paid invoices as deposited since new update

I understand your confusion, especially if you're used to navigating the old version of QuickBooks Online (QBO), Kylie.

First, could you let me know if you've encountered any error messages? Also, please share the specific challenges you're facing that are preventing you from marking paid invoices as deposited. This information will help us provide more accurate solutions tailored to your needs.

When you record a customer payment and you deposit it directly to your bank in the Deposit to field, the invoice will automatically show its status as Deposited. However, if you record a customer payment and deposit it into a holding account called Undeposited funds, the invoice status will be marked as Paid since the money is not yet in your actual bank account.

To change the status to Deposited, you'll need to create a Bank deposit transaction to move the funds from the Undeposited funds account to your bank account. This transaction reflects the actual lump sum deposit you made at your bank.

Here are the steps to correctly deposit those payments:

1. Click the + New button.

2. Under the Other column, select Bank deposit.

3. In the Account dropdown, select the real-world bank account where you physically deposited the money.

4. In the Select the payments included in this deposit section, you'll see all the individual payments that are currently sitting in Undeposited funds. Check the box next to all the payments that made up the single, lump-sum deposit on your bank statement. Verify that the total deposit amount matches the exact amount that hits your real bank account.

5. Click Save and close.

Once you complete this step, the payments will move out of Undeposited funds into your selected bank account, and the invoice status will correctly change to Deposited.

If you have any additional questions, feel free to reply below.