Hello there, Isha. You'll need to reactivate your Payroll subscription in order for it to be functional again.
Let's double-check your current status by going to the Gear icon and selecting Subscriptions and Billing. If the account still appears inactive despite you having a paid subscription, I suggest reaching out to the QBO Payroll Support Team. An agent will be able to look at your account details to determine the root cause of the issue.
if you have further concerns, please feel free to reply to this thread. We're here to help.
