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Level 1

Customer MISSING from ALL my OPEN Invoices?

Trying to receive payment on a few open invoices. On EVERY invoice, the CUSTOMER is missing? It WAS there? All of the information from the "customer" is in the rest of the invoice? BUT, it won't let me receive the payment until I ADD the client? Which was already done? BUT, if I try and do it now, it doesnt show any of my client lists? ACK!

2 Comments 2
Level 1

Customer MISSING from ALL my OPEN Invoices?

Screen Shot 2020-06-25 at 10.36.48 AM.png Screen Shot 2020-06-25 at 10.36.31 AM.png

QuickBooks Team

Customer MISSING from ALL my OPEN Invoices?

Thank you for the screenshot you've provided, @LMBDESIGN.


Let's isolate this unexpected behaviour for a browser-related. You can use either of the following shortcut keys:

  • Google Chrome, press CTRL  Shift N
  • Mozilla Firefox: press CTRL  Shift P
  • Safari: press Command Shift N

If you’re able to successfully receive invoice payments without missing any data, you'd want to clear the cache of your regular browsers. Also, you can try using a different browser. Lastly, to check any issues with your browser’s health and its compatibility with QuickBooks, you can use the Browser Health Checkup Tool.


However, if the issue persists, I'd recommend contacting our Customer Care Team. One of our specialists can securely look up your account. Also, they can verify if you're one of the affected user's with the on-going INV-47298.


Stay in touch with us here if you have other questions about managing our QuickBooks account. Keep safe!