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Shelley48
Level 1

CUSTOMER SERVICE FOR INTUIT FULL SERVICE PAYROLL

TERRIBLE SUPPORT AND CUSTOMER SERVICE OVER THE PAST YEAR.  WHY DOES IT TAKE AT LEAST AN HOUR TO GET SOMETHING DONE THAT I CAN DO IN LESS THAN FIVE MINUTES? 

HERE IS MY LAST CONVERSATION FROM A FEW MINUTES AGO!  MY PROBLEM/REQUEST WAS IGNORED AND NOT TAKEN CARE OF.  I WOULD HAVE TO GIVE A ZERO TO CUSTOMER SERVICE.  I WAS ON A PREVIOUS CHAT THAT SAID THEY COULD NOT HANDLE AND GAVE ME A LINK TO THIS CUSTOMER SERVICE DEAD-END!

 

 

 

 

2 Comments 2
katherinejoyceO
QuickBooks Team

CUSTOMER SERVICE FOR INTUIT FULL SERVICE PAYROLL

Hello there, @Shelley48

 

Thanks for letting us know about your experience with our Customer Care team. This isn't the kind of service we want you to feel. 

 

There are times that a chat session is ended accidentally. We have our quality assurance team that will review and validate each chat and calls we received to ensure that we give our best assistance in resolving issue of our QuickBooks users. 

 

I can assure you that the agent who assisted you will be coached in case this experience is done intentionally. 

 

Meanwhile, let me guide you on how to add payroll deduction to HSA for HSA catch up in QuickBooks. 

 

  1. Select Employees from the left menu, then select the employee's name. 
  2. Select Pay Run Inclusions from the left-hand menu, then click the Add button next to Deductions
  3. Select the Deduction Type and Amount  
  4. Select the method This deduction should be paid
  5. Enter all other necessary details in the fields (including start and end dates), then click Save

 

Here's an article for additional insights: Setting up Deductions

 

You can check out this article to learn more about setting up Health Savings Account (HSA) plans

 

I'm always around here to listen and help, @Shelley48. Feel free to post some more. Take care!

7950576
Level 1

CUSTOMER SERVICE FOR INTUIT FULL SERVICE PAYROLL

Same thing, it is like talking to a wall. They have double charged me for months and despite my many calls over the past six months they continue to double charge me.  Finally I put a stop payment to their bank drafts and then  I got an email, almost immediately , (with a nor reply address) asking for another payment method. I spent hours and hours on the phone with different reps but their hands are tied, the machine that runs them is deaf and corked. I am switching my account to Gusto today.