Hi there, @ken136.
I’d like to know if an error message appears every time you attempt to link Commonwealth Bank to QuickBooks. This information will help us identify the origin of the issue and provide the appropriate solution.
In the meantime, try logging out of your QuickBooks account, restarting your browser to refresh the page, and then logging back in to reconnect the bank. If you continue to experience the same issue, consider using a private/incognito browser.
If the issue persists, switch back to your default browser, ensure it is updated and supported, and add Intuit as a trusted site.
However, if none of these troubleshooting steps resolve the issue, I recommend reaching out to our live support team for further assistance. They can review your account in a secure environment, identify the root cause of the issue, and provide either a resolution or an estimated turnaround time for when it will be resolved.
Feel free to return here if you have any additional questions. We're here to help.
