Hi there, Kerryanne. The error you're experiencing occurs when the additional security requirements set by your financial institution, such as security questions or one-time passcodes, haven't been entered correctly.
To resolve this error, please visit your bank’s website and follow the on-screen instructions to input the correct information. If you’ve forgotten your original answers, your bank can guide you on how to reset them.
I'm always here to help if you have further questions. Please click the Reply button below, and I'll get back to you.
