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egodfrey
Level 1

has anybody had trouble batching australian super? it says it needs the name however it has the correct abn and will not let me add the name.

it worked when I batched the super last fortnight
1 Comment 1
IntuitSheila
Level 8

has anybody had trouble batching australian super? it says it needs the name however it has the correct abn and will not let me add the name.

HI egodfrey,

 

Thanks for posting in the Community!

 

There was a similar incident last month about this issue, but it has been fixed and closed already. We'll have to further check the payroll account on file and escalate this to our payroll partner. I recommend contacting directly our Customer care  Team through Chat or Phone. That way, you'll be sure your payroll data is secured. 

 

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