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philipledgerworkx
Level 1

Has anyone been able to get support for Time? When I call they say the only solution is chat and chat keeps failing as well.

When trying to access the free subscription for Time within Accountant, the system says there is an error in payment details but the service is free. Phoning the Quickbooks Help line they say there is only support for time via Chat. I went on to chat for over 2 and a half hours and each time I got to someone that might have been able to help someone else interrupted the chat and wanted to start it all again. Went through 6 different people. Basically it seems this is an unsupported product.
8 Comments 8
Intuit Zac
Content Creator

Has anyone been able to get support for Time? When I call they say the only solution is chat and chat keeps failing as well.

Hi PhilipLedgerWorkx, 

 

Thank you for raising this with us. So that we can better assist you with this, do you mind if I ask you to send me a direct message and let me know the email address you used to log into QuickBooks, please? Thank you. 

philipledgerworkx
Level 1

Has anyone been able to get support for Time? When I call they say the only solution is chat and chat keeps failing as well.

After getting up early to call the Quickbooks Time support line (It's in the USA and only open to around 9am here) I managed to get to speak to someone who has basically told me I need to speak with Quickbooks Support. So after three days of running around I have Quickbooks telling me to speak with the Time people and the Time people telling me to talk with the Quickbooks people.

In the meantime I have been unable to get this product going and with the absence of ANY support whatsoever, I am unable to use this product. We will be recommending alternative solutions for our clients.

Kristian_S
QuickBooks Team

Has anyone been able to get support for Time? When I call they say the only solution is chat and chat keeps failing as well.

Hi philipledgerworkx,

 

Sorry to hear about your experience with the US Support Team.

 

How exactly are you opening a chat with our support team?

 

I want to help connect you to get the correct support for this matter.

 

Kristian. 

 

 

philipledgerworkx
Level 1

Has anyone been able to get support for Time? When I call they say the only solution is chat and chat keeps failing as well.

Hi Kristian

I have used both the online chat within Quickbooks and also called the Australian number.

Regards

Phil

Kristian_S
QuickBooks Team

Has anyone been able to get support for Time? When I call they say the only solution is chat and chat keeps failing as well.

I checked our Community website and came across these instructions for reaching out to support via Live Chat.

 

Sign in to your QuickBooks Time account and select the Find answers and get help icon.

 

2020-01-07_14-47-50.png

 

Note: If Chat is not available, you can send a message anyway. We'll let you know that we'll respond first thing in the morning and to check back later.

 

I hope this works for you.

 

K.

philipledgerworkx
Level 1

Has anyone been able to get support for Time? When I call they say the only solution is chat and chat keeps failing as well.

Sorry Kristian, that doesn't help much as I can't sign into the time account. It comes up with trial expired and gives me the option to activate now or sign out. Activate now just send me down the same path.

Kristian_S
QuickBooks Team

Has anyone been able to get support for Time? When I call they say the only solution is chat and chat keeps failing as well.

Apologies if you have already done this, but would you be able to send us a private message via FaceBook or Twitter of your email address?

 

We can troubleshoot your issue that way to see if we can resolve it.

 

Kristian. 

philipledgerworkx
Level 1

Has anyone been able to get support for Time? When I call they say the only solution is chat and chat keeps failing as well.

Done