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lisadunn-outlook
Level 2

Hey all. My mileage potential deductions is saying $0, for all the trips I have entered, reviewed, completed, and tracked since October. How do I fix this?

All trips prior to October show a Potential decuction $
3 Comments 3
JamaicaA
QuickBooks Team

Hey all. My mileage potential deductions is saying $0, for all the trips I have entered, reviewed, completed, and tracked since October. How do I fix this?

I'm here to ensure you're able to locate and retrieve your trips, lisadunn. This way, you'll be able to track your mileage in QuickBooks Online.

 

I'd like to start off by troubleshooting this issue to determine if it's browser-related. With this, you’ll need to access your account using a private browser. This doesn't retain local files, so this is a good start.

 

Here are the keyboard shortcut keys:

 

  • For Firefox, press Ctrl + Shift + P
  • For Chrome, press Ctrl + Shift + N
  • For Safari, hold down Command + Shift + N

 

Once done, check your business miles and vehicle expenses. Through this, you can estimate the calculation of your tax deductions.

 

If this works, you’ll need to clear the browser's cache to remove the stockpile accumulated in your default browser. This way, you can start with a clean slate. You also have the option to use other supported browsers.

 

Furthermore, QBO will not record a potential deduction unless a trip has reached a minimum distance of 0.01 km. Aside from that, the Australian Taxation Office states that firms may deduct up to 5,000 kilometers per car each fiscal year. Thus, the program will display a $0 amount for your auto-tracked travels if you exceed that cap.

 

You'll want to read about automatically tracking mileage to learn more about this deduction method. This includes the steps to edit and export trips.

 

If you encounter issues while tracking your work trips, see this article to learn how to deal with them: Fix Mileage Tracking Issues in the QuickBooks Online Mobile App.

 

I appreciate your patience while we're working to fix this. You can always get back to us whenever you have other concerns about tracking your trips. Take care.

lisadunn-outlook
Level 2

Hey all. My mileage potential deductions is saying $0, for all the trips I have entered, reviewed, completed, and tracked since October. How do I fix this?

Hi JamaicaA I hope you are well. Thank you for getting back to me. I've tried your suggestion, but it has not fixed my issue, as per the att

 

 

 

IntuitAika
Intuit

Hey all. My mileage potential deductions is saying $0, for all the trips I have entered, reviewed, completed, and tracked since October. How do I fix this?

Thanks for your reply, lisadunn-outlook. Let me share with you these guidelines when tracking your kilometres in QuickBooks Online. 

 

  • You can claim deductions for the business kilometres you've travelled on up to 3 vehicles, including motorbikes.
  • Your deductions stop once you reach 5,000 km per vehicle per financial year. You can continue tracking your kilometres reaching the limit, but it won't give you any additional deductions.

 

For more detailed information, you can check on this article: Automatically track mileage in QuickBooks Online.

 

Feel free to drop a comment below if you have any other questions. I'll be around to help. Have a nice day!