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lukenutzythomson
Level 1

Hi. i seem to be paying for 2 subscriptions for this app. $10.49 and $14.99. can you please contact me and see what’s going on. cheers luke.

 
1 Comment 1
AileneA
QuickBooks Team

Hi. i seem to be paying for 2 subscriptions for this app. $10.49 and $14.99. can you please contact me and see what’s going on. cheers luke.

Hello, lukenutzythomson. 

 

Since this is a public space and we're unable to view your account and to call you. I will route you to the right customer support team. This way, we'll be able to pull up your account in a secure session then run a set of examinations to amend the underlying issue you've experienced with your subscription.  

 

Here's how to contact our support team: 

 

  1. Sign in to your QuickBooks Online company.
  2. Click Help (?) at the top right.
  3. Select Contact Us to connect with a live support agent. 

 

Just a heads up, we have limited staffing and we have reduced our support hours to 6 AM-6 PM PT Monday-Friday due to COVID-19. We will resume normal hours as soon as possible.     

 

Please don't hesitate to reach back out to me if there's anything else you need. I want to ensure that everything has been taking care of. I'm always here to help. Have a good one!