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Hello, lukenutzythomson.
Since this is a public space and we're unable to view your account and to call you. I will route you to the right customer support team. This way, we'll be able to pull up your account in a secure session then run a set of examinations to amend the underlying issue you've experienced with your subscription.
Here's how to contact our support team:
Just a heads up, we have limited staffing and we have reduced our support hours to 6 AM-6 PM PT Monday-Friday due to COVID-19. We will resume normal hours as soon as possible.
Please don't hesitate to reach back out to me if there's anything else you need. I want to ensure that everything has been taking care of. I'm always here to help. Have a good one!
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