A customer was refunded the day after the invoice was raised and receipted in quickbooks
therefore the refund is in the next day's banking
it is in Tyro as a negative amount and is therefore reducing my banking amount
when i go to do matching there is no refund available for the refund. so my bank matching is out of balance by the value of the refund. I cant post a negative amount in the 'resolve differences' line
I have tried to raise a customer refund. this is posted to the bank and reverses all relevant accounts but it doesnt show up in matching.
i tried to raise a customer credit then 'receive a payment' for that credit but 'receive payment see a credit value and cant be a negative amount.
tried posting a journal from bank to customer/accounts receivable but the entry turns up in matching but as a p
I have searched the community and their suggestions posting to undedposited funds
can anyone suggest a way to finish my matching for the day
Thank you for reaching out. The article I have linked here will take you through the steps to record the refund as an Expense and linking this to the Received Payment along with the Invoice.
This should help you with finalising your Bank Matches.
Please let me know if you have any other questions.
Without being able to see the transactions it may be tricky to pinpoint the issue however let's check the below:
If this still does not work please contact the Support Team for further assistance.
thanks for trying i dont see this working as i dont have an outstanding unpaid invoice balance.
the invoice has already been paid in full in a prior banking day. i have nothing in accounts receivable to match it to and posting a refund receipt, per the initial instructions, reverses all prior entries to the invoice and posts the refund value directly to bank - there is no option for accounts receivable. and this bank posting doesnt show up as available in matching
any chance anyone else has managed to solve this issue i can see that it has cropped up before but none of those solutions worked for me either