Hello again shellyt3-
That's no problem. You can match both payments to the sales receipt. Simply use the Find Match option for each of the two transactions as they come in and match to the sales receipt. Make sure your date range is correct and the receipt should appear in your list of available transactions to match. When the total funds have been received, the Sales Receipt will no longer appear as an option on the Find Match tool.
Let me know how it goes, or if I can clarify anything for you.
The total sum has already been received, and therefore I generated a sales receipt.
My client paid $310 on Saturday and $30 on Sunday. I issued a sales receipt for $340 on Monday (today), and now want to match it with these two transactions.
When I search for the sales receipt to match, it does not find the correct one (it does not appear on the list).
Thank you for providing clarification, @shellyt3.
Matching two deposits to one recorded transaction in QBO is not possible. You can either delete the sales receipt and create two sales receipts for the $310 and $30 amounts. This way, you can match the two amounts on the downloaded deposits.
Or, you can exclude the deposits on your Banking page and manually clear the Sales Receipt on your bank register. I've attached a screenshot for your reference.
I'll be around if you need further help with the process. Just tap the Reply button below. Have a nice day!
I have the same problem. The customer paid through paypal and forgot to pay the tax, so sent the tax payment in a separate payment.
I can't make two separate sales receipts, because the tax is calculated on the amount of the sale, and it won't calculate on zero.
If I add the deposit and manually clear it in the register, it doesn't show up in the register in the correct categories.
Any other idea how to resolve this?
Since you have 2 payments that have come through separately from the customer, you able to match them both to your invoice.
If you have your invoice which is (cost of goods + tax) then logically you are able to go into the bank feed, find both payments from the customer and add them separately to the same invoice for the total amount which should balance out in the end.