To record a refunded amount for returned goods, you can directly enter it using Refund Receipts, Lynnemaree.
Here's how:
- Navigate to + Create.
- Select Refund Receipt.

- Click the Customer ▼ dropdown, then choose the customer to refund.
- Input the correct Refund receipt date, then choose the Payment method used.
- Select the Refund From ▼ dropdown, and choose the bank account where the payment for the invoice was deposited.
- Add the returned products or services in the Product/Service column.
- Ensure all fields, such as Service Date, Quantity, Rate, Amount, and GST, are completed as needed.
- Click Save and close.

For more detailed guidance on processing customer refunds, visit the article: Handle customer refunds in QuickBooks Online.
If you require additional assistance, please feel free to post your question below.