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southernsun-land
Level 1

How do select the options for a call back or live chat support? Only option it allows is to post here, and when I call the robot says log into here and get assistance...

 
1 Comment 1
Jen_D
Moderator

How do select the options for a call back or live chat support? Only option it allows is to post here, and when I call the robot says log into here and get assistance...

Let me help you contact our live representatives, @southernsun-land,

 

The available contact options in your account may vary depending on the keyword you use. To have the chat or callback selections, use the following steps below:

 

  1. Go to the (?) Help menu and click on Contact Us.
  2. Use the keyword Account Management and Billing in the What can we help you with? box.
  3. On the next screen, scroll down to the Choose a way to connect with us section.
  4. Choose Start a chat to initiate a discussion with a live agent or Get a callback.

     

When using the messaging option, make sure to enable browser pop-up to launch the chat box. An agent will be with you after filling out the information.

 

You can also find QuickBooks help in this forum. It will be my pleasure to assist you with general concerns related to the program. Just add the details in the comment section below, so I can provide the accurate resolution to your problem.

 

I'll be waiting for an update about this, as I want to make sure this is taken care of. Have a good one!