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lunicocoffee
Level 1

I'm trying to resubscribe and it's asking me to update my company information and address but doesn't give me the option to proceed as the green button doesn't change.

 
1 Comment 1
ClaireSamanthaS
QuickBooks Team

I'm trying to resubscribe and it's asking me to update my company information and address but doesn't give me the option to proceed as the green button doesn't change.

Let's perform browser troubleshooting steps so you can update your company information and resubscribe to QuickBooks successfully, Luni. I can show you below.

 

To begin with, please access your account update company info in a private browser for a clean session. It helps avoid residual data from previous browsing activities, creating a neutral environment that may lead to a smoother and more successful resubscription.

 

To save you time, please use either of these shortcut keys:

 

  • Mozilla Firefox: CTRL + Shift + P
  • Microsoft Edge: CTRL + Shift + N
  • Google Chrome: CTRL + Shift + N
  • Safari: Command + Shift + N
     

If it works in a private browser, clear your regular browser's cache and cookies or disable extensions for smoother use. If the issue persists, try a different supported browser.

 

For complete steps in updating company information, you can follow these steps:

 

  1. Click the Settings gear icon, then choose Account and Settings.
  2. Go to the Company section and click the ✎ Edit icon on the part you want to update.
  3. Click Save and Done.

 

Here's how to modify your company address:

 

  1. Go to the Settings gear icon and choose Account and Settings.
  2. Navigate to Company and click the ✎ Edit icon in the Address section.
  3. Update the Company address field with your main company address.
  4. For the Customer-facing address field:
    • Enter the address your customers use to contact you or send payments.
    • Or tick the Same as the company address if it's identical to the one entered above.
  5. In the Legal address field:
    • Enter the legal address used for filing your company's taxes.
    • Select the Same as the company address if it is the same.
  6. Click Save, then hit Done.

 

You can also check out this article for a reference on the steps provided above: Change your company name, contact info, or ABN in QuickBooks Online.

 

Additionally, please utilize this article for detailed guidance and information in updating your billing payment and subscription: Manage billing, payment, and subscription info in QuickBooks Online.

 

I'll be around if you have any inquiries or concerns about renewing and setting up your QuickBooks account. You can visit this thread or tag us in your post, and I'll be glad to offer a helping hand.