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Level 1

I pay Keypay and I want to change the details and account? Do you know where this information is?

 
3 Comments
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Moderator

I pay Keypay and I want to change the details and account? Do you know where this information is?

Good day, paul116.

 

Since you're using a third party payroll application, you may need to get in touch with the Keypay Support. They have the access to your account and can help you change the necessary details from there. You use google to search for their contact information.

 

You can always visit us again if there's anything I can help you with QuickBooks. It will be my pleasure to help. Take care and enjoy the rest of the day.

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Level 1

I pay Keypay and I want to change the details and account? Do you know where this information is?

I have contacted the KeyPay team and you can see the circle that has now been created.

 

How can I resolve this? 

Paul

Lexie Quinn


Lexie Quinn (YourPayroll Support)

14 Apr., 11:11 AEST

Hi Paul

We notice you are using KeyPay via QuickBooks.

As of September 2019 all payroll support for QuickBooks customers is managed by the QuickBooks team. You will need to contact them directly about this support request.

For 24/7 live chat and phone support visit the Contact Us page or click on the ‘Help’ button in QuickBooks. To learn more about this change click here to read this blog post.

Regards
Lexie | Support
KeyPay
Webscale Pty Ltd

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QuickBooks Team

I pay Keypay and I want to change the details and account? Do you know where this information is?

Hello there, paul116.

 

I'm here to assist you with updating your Keypay details.

 

I'd like to know first what type of account you want to change. Are you referring to the affected account on your Chart of Accounts? If so, you can follow these steps:

  1. Go to the Employees tab and select Payroll Settings.
  2. Select Chart of Accounts.
  3. Click on which category that account belongs to.
  4. Update it and hit Save.

I've also added these links for the guides on how QuickBooks Online and KeyPay integration works:

Keep in touch if you have clarifications. I'll be here to help you.