I posted my first pay with Jobkeeper2.0 - all fine. Next pay reverted back to old job keeper's settings - old top-ups, no tiers. Any advice?

Hello Office136,

When it comes to reporting tiers, once is enough per employee - once you have specified an employee's tier in the first JobKeeper 2.0 pay, you do not need to report this again.

However, if the system is automatically populating an incorrect amount for your JobKeeper top-ups, we recommend checking employee defaults to see what has been configured for each employee:

1. Navigate to the main Employees screen
2. Select an employee's name
3. Select Pay Rates from the left menu
4. Check if any defaults have been saved for the employee in regards to top-up amounts

If you have default top-up amounts that need to be amended, please amend them on that screen.

If you try the steps above and are still unable to resolve the issue with outdated top-up amounts, please feel free to contact our support team so we can look into it with you:

1. Log into QuickBooks Online
2. Select Help
3. Select Contact Us
4. Type in your inquiry, and select Let's Talk

-Ken