cancel
Showing results for 
Search instead for 
Did you mean: 
Momok
Level 1

I've onlly just joined QBO and was wondering How I can categorise refunds when reviewing banking transactions? these are partial refunds from customer orders.

 
3 Comments 3
Rebecca_A Product Champion
QuickBooks Team

I've onlly just joined QBO and was wondering How I can categorise refunds when reviewing banking transactions? these are partial refunds from customer orders.

Hi Momok, 

 

Thank you so much for reaching out. There are a few options in this case, e.g: 

  • Select  +New
  • Choose Refund Receipt 
  • Enter the applicable customer information, product details and tax information. 
  • Choose Save and Send 
  • Navigate to Banking 
  • Select your transaction and Match to the Refund Receipt

For more details on how to process Customer Refunds please see here.

 

Thanks, 

Rebecca 

 

Momok
Level 1

I've onlly just joined QBO and was wondering How I can categorise refunds when reviewing banking transactions? these are partial refunds from customer orders.

Thanks but I'm not trying to refund an order that's showing in quickbooks,  I'm trying to categorise a transaction from my bank account which occurred before I joined qb if that makes sense. Is this still the correct process? 

Charies_M
Moderator

I've onlly just joined QBO and was wondering How I can categorise refunds when reviewing banking transactions? these are partial refunds from customer orders.

Thanks for the additional clarifications, Momok.

 

If you're using online bank feeds, you can go to the For Review page and categorise the downloaded transaction from your bank.

 

Here's how:

  1. Go to the Banking menu or Transactions menu.
  2. Click the blue tile for the account you want to review.
  3. Select the For Review tab to start your review.
  4. Choose a transaction and click the Categorise radio button.
  5. Select a category under Category drop-down.
  6. Click Add.
    1.PNG

If you're using online bank feeds, you might want to visit this article about managing downloaded transactions from your bank: Categorise and match online bank transactions in QuickBooks Online.

 

You might want to visit these links about the reconciliation process:

Feel free to comment below if you have any other questions or concerns. I'm always here to help.