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If you void an invoice that was emailed to the customer, will it send an email with the void to the customer as well?

I have a new client and the previous accountant did not leave me much to go on for billing the client's customers. I used a memorized transactions list, but it was incorrect and I need to void those invoices. I want to make sure though that this information is sent to the clients that receive invoices by email. How do I communicate that. Can I email a voided invoice? If so, how? I am using actually using Accountant Desktop 2019 with the Merchant Service Center to receive payments. 

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Best answer 01-10-2020

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Moderator

If you void an invoice that was emailed to the customer, will it send an email with the void to the customer as well?

We're unable to email a voided invoice, LM30.

 

A voided transaction is like a deleted entry, however the item is still recorded. If you want to email the invoice, you can save it as PDF. Then, email it as an attachment outside QuickBooks. Let me guide you with these steps:

 

Here's how to void an invoice:

 

  1. Click the Customers menu, and then select Customer Center.
  2. Select a customer.
  3. Double-click the invoice.
  4. Click the Delete button, and then select Void.
  5. Click either Save &Close or Save & New.

 

 

The invoice will be stamped as VOID.

 

 

Afterward, you're good to save it as PDF.

 

  1. In the voided invoice page, click Save.
  2. Select Save as PDF.
  3. Locate where you want to save the file.
  4. Enter a File name.
  5. Click Save.

 

 

The next time you create an invoice, let's make sure to enter the correct details to avoid voiding it.

 

Feel free to tag me if you encounter issues within your file. Have a great day!

View solution in original post

1 Comment
Highlighted
Moderator

If you void an invoice that was emailed to the customer, will it send an email with the void to the customer as well?

We're unable to email a voided invoice, LM30.

 

A voided transaction is like a deleted entry, however the item is still recorded. If you want to email the invoice, you can save it as PDF. Then, email it as an attachment outside QuickBooks. Let me guide you with these steps:

 

Here's how to void an invoice:

 

  1. Click the Customers menu, and then select Customer Center.
  2. Select a customer.
  3. Double-click the invoice.
  4. Click the Delete button, and then select Void.
  5. Click either Save &Close or Save & New.

 

 

The invoice will be stamped as VOID.

 

 

Afterward, you're good to save it as PDF.

 

  1. In the voided invoice page, click Save.
  2. Select Save as PDF.
  3. Locate where you want to save the file.
  4. Enter a File name.
  5. Click Save.

 

 

The next time you create an invoice, let's make sure to enter the correct details to avoid voiding it.

 

Feel free to tag me if you encounter issues within your file. Have a great day!

View solution in original post