Hi Richard. It sounds like the payment is currently sitting in a holding account (Undeposited Funds). Because the money hasn't been deposited into your bank register yet, QuickBooks can’t match it to your bank feed.
To fix this, you’ll need to record a bank deposit to move those funds into the correct account. Here's how:
- Select + Create and choose Bank deposit.
- From the Account ▼ dropdown, select the account you want to put the money into.
- Tick the box for each transaction you want to combine.
- Make sure the total of the selected transactions matches your deposit slip. Use your deposit slip as a reference.
- Select Save and new or Save and close.
The bank feed will recognize the transaction, and you’ll be able to select Match to clear it from your reconciliation. Once this is complete, you can continue reconciling your bank account in QuickBooks Online.
If you have any questions about bank account reconciliation or QuickBooks, please reach out.
