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Is anyone else p'd off with Quickbooks with the false advertising of the supposedly "free" Zoho expense tracking app??

The information that Quickbooks have provided within Quickbooks Online is totally different from what is on the actual Zoho web site.

Quickbooks claim that the cost for 1 user on a standard plan is $3 per month. And that the free plan has up to 3 users.

However, when you look at pricing on the Zoho web site, the free plan is totally useless because it doesn't even integrate with Quickbooks Online, while the $3 per month plan actually requires a minimum of 10 users, so it's actually something like $300 per year instead of $36.

Being a sole trader I was really interested until I dug deeper.

Better fix this Quickbooks (Intuit) or the ACCC will be able to fine you for false and misleading advertising.
3 Comments
QuickBooks Team

Re: Is anyone else p'd off with Quickbooks with the false advertising of the supposedly "free" Zo...

Hello there, pbuddy.

 

Zoho and QuickBooks Online (QBO) is a different application.  If you'll subscribe to Zoho, that doesn't mean you do the same on QuickBooks. Since it's a different application, you're entitled to pay separate subscription fees.

 

If you subscribe to QBO, you have the option to transfer your transactions from Zoho.

 

Feel free to reach out to me, pbuddy if you have other clarification with QuickBooks Online.

Not applicable

Re: Is anyone else p'd off with Quickbooks with the false advertising of the supposedly "free" Zo...

Adrian, thanks for your replay, but you are missing the point here.

 

What I am saying i s that Quickbooks advertises "FREE" apps within its own product Quickbooks Online. I already pay my monthly Quickbooks online subscription.

 

The problem is that in advertising the "FREE" app Zoho, Quickbooks is providing false and misleading information. In Quickbooks Online the information that is being supplied about the availability of Zoho to Quickbooks users is simply wrong. The "FREE" plan does not even integrate with Quickbooks and the Standard plan states 1 user for AUD$3.5 per month billed annually (as per the attached screenshot).

 

However, on the Zoho web site the information is entirely different - the 3 user "FREE" plan is indeed free, but it does not integrate with Quickbooks Online, so it is completely useless.

 

The Standard plan on Zoho has a minimum requirement of 10 users per month, paid annually so is not just AUD$3.5o per month at all.

 

I suggest Quickbooks get this information fixed or, as I stated in my original post, you could be open to action by the ACCC for false and misleading advertising.

 

Please do your research and, please comprehend what someone is posting before responding.

Not applicable

Re: Is anyone else p'd off with Quickbooks with the false advertising of the supposedly "free" Zo...

Hi @pbuddy,

Apologies. We recently revamped our pricing and that's probably why you don't see the QBO integration in the free plan. With so many customers requesting it, we've decided to bring back the QBO integration in the Zoho Expense Free plan. It will be live within this month. Please contact us if you wish to have it enabled for your Zoho Expense organization immediately.

 

Coming to the Premium plan, the new pricing plan requires businesses to buy a minimum of 10 user licenses. We've updated it in the marketplace. Please get in touch with us at [email address removed] for any further clarifications.