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Level 2

Is there an error with the auto payroll journal for employee expense claims?

Each time a pay run is processed the system produces an automatic journal to move the costs into various expense lines. Up to the end of last year all employee expenses were moved into the employee reimbursement line, but the amount showing was the ex GST amount. In my first pay run for this year, this amount on the auto journal is now showing as the inc GST amount. I have checked the expense claims to ensure the correct GST code was used and it's correct so the journal amount should be less than it is. Does something need correcting behind the scenes to fix this? Or has something changed that I should be aware of? Thanks for any help/advice!  (This relates to QuickBooks Plus Online.)

Solved
Best answer July 16, 2020

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Content Creator

Is there an error with the auto payroll journal for employee expense claims?

Hi alisoncplatt,

 

When an expense is recorded with a tax code, the automatic journal exports showing the amount of the expense less GST. So in my below example, the expense was a total of $10 with the tax code GST 10% on purchases. The expense line itself shows $9.09 and we see the 0.91 amount of GST recorded at the bottom of the page. 

 

 

 

If you are seeing something different, it's possible the journal was edited after it was exported - you can check this by clicking the More option at the bottom of the journal, then Audit History. This lists all changes, timestamped by user and highlights where specific changes may have been made on the journal. Otherwise, I would recommend you contact our Support Team directly for this query so they can get eyes on the activity in your file and take steps from there as required:

 

  1. In your QuickBooks Online, click the Help menu in the upper-right corner.
  2. Select Contact us and enter the details of your concern.
  3. Click Let's talk and choose Chat or Get a callback.
  4. Enter the required information.

-Kass

 

View solution in original post

Highlighted
Level 2

Is there an error with the auto payroll journal for employee expense claims?

Hi Kass

Thanks for your message.  The example you have given is exactly how it has always worked for me until this last pay.  I have double checked the audit history and there have been no changes, which I am not surprised about because I am the only person who uses the system!  :)  That is why I wondered if there had been a software update that had affected this that needs fixing.

I will get on to the support team and get them to check it out.

Thanks for trying to help out!

Alison

View solution in original post

2 Comments
Highlighted
Content Creator

Is there an error with the auto payroll journal for employee expense claims?

Hi alisoncplatt,

 

When an expense is recorded with a tax code, the automatic journal exports showing the amount of the expense less GST. So in my below example, the expense was a total of $10 with the tax code GST 10% on purchases. The expense line itself shows $9.09 and we see the 0.91 amount of GST recorded at the bottom of the page. 

 

 

 

If you are seeing something different, it's possible the journal was edited after it was exported - you can check this by clicking the More option at the bottom of the journal, then Audit History. This lists all changes, timestamped by user and highlights where specific changes may have been made on the journal. Otherwise, I would recommend you contact our Support Team directly for this query so they can get eyes on the activity in your file and take steps from there as required:

 

  1. In your QuickBooks Online, click the Help menu in the upper-right corner.
  2. Select Contact us and enter the details of your concern.
  3. Click Let's talk and choose Chat or Get a callback.
  4. Enter the required information.

-Kass

 

View solution in original post

Highlighted
Level 2

Is there an error with the auto payroll journal for employee expense claims?

Hi Kass

Thanks for your message.  The example you have given is exactly how it has always worked for me until this last pay.  I have double checked the audit history and there have been no changes, which I am not surprised about because I am the only person who uses the system!  :)  That is why I wondered if there had been a software update that had affected this that needs fixing.

I will get on to the support team and get them to check it out.

Thanks for trying to help out!

Alison

View solution in original post