Hello there, cbarker550. Since you’ve already cleared the cache and reinstalled the app, the issue stems from specific file requirements or device permissions that the system is rejecting.
Before we begin troubleshooting, could you let us know what device you’re currently using to upload your receipts? Any additional details you can provide will help us troubleshoot the issue more accurately.
To help narrow this down, please ensure your files are in PDF, JPEG, JPG, or PNG format. If you use Receipt Snap, verify that it is being used exclusively with your home currency. When uploading to QuickBooks Online, we also recommend avoiding sensitive information, such as full credit card numbers.
Additionally, the system is designed to process one receipt per file. If a photo contains multiple receipts or a combination of a receipt and a bill, the auto-extraction engine will reject the upload.
Once these requirements are met, you should be able to complete the process successfully.
If the issue persists, I recommend contacting our QuickBooks Live Support team. They can identify the specific cause of the failed upload and provide a real-time solution. You can find our support hours and contact options here: Get help with QuickBooks products and services.
In the meantime, I suggest using a web browser to upload your receipts since you cannot do so from the mobile app.
If you have any other concerns, please click the Reply button.
