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sharon79
Level 1

My client has installed Sync with Square. Transactions are feeding through to the bank, however, they are not being allocated to the correct account.

For example, sales invoices are coming through as GST Free, however, they should have GST. Merchant fees are coming through in two transactions, which is fine, however, they are also going to the incorrect account. For example, for merchant fees of $5.50, $5.00 is being correctly allocated to Merchant fees, but without GST and the $0.50 is going to Uncategorised Expenses. I wanted to find out what the correct settings should be for this to sync correctly and allocate to sales with GST for the income side and Merchant fees with GST for the expense side. Thank you.
7 Comments 7
Rebecca_A Product Champion
QuickBooks Team

My client has installed Sync with Square. Transactions are feeding through to the bank, however, they are not being allocated to the correct account.

Hi sharon79, 

 

Thanks for reaching out. You'll want your settings in Square to match that of QuickBooks. e.g. The tax codes selected need to match exactly. 

Please see here for more information on Sync with Square and GST. 

 

We also have a general overview of the app and settings here

 

Please let me know if you have any other questions at all. 

 

Thanks, 

Rebecca 

Fiat Lux - ASIA
Level 15

My client has installed Sync with Square. Transactions are feeding through to the bank, however, they are not being allocated to the correct account.

@sharon79 

As another option, explore this connector to reconcile Square transactions easily.

https://synder.grsm.io/quickbooks

 

sharon79
Level 1

My client has installed Sync with Square. Transactions are feeding through to the bank, however, they are not being allocated to the correct account.

Hi Rebecca,

 

Thanks for your message.

 

I have attached screenshots of the settings in Sync with Square (I have blanked out client details).  As far as I can see the details are correct.  I am not sure what needs to be changed to get the accounts to sync correctly.  

Rebecca_A Product Champion
QuickBooks Team

My client has installed Sync with Square. Transactions are feeding through to the bank, however, they are not being allocated to the correct account.

Thanks Sharon, 

 

Is there another section that allows you to choose your overall default accounts? 

 

If yes, can you please send me a screenshot of that too? 

 

Thanks, 

Rebecca 

sharon79
Level 1

My client has installed Sync with Square. Transactions are feeding through to the bank, however, they are not being allocated to the correct account.

Hi Rebecca,

 

The only other screen option in the settings is this one.  I have attached a copy.

Rebecca_A Product Champion
QuickBooks Team

My client has installed Sync with Square. Transactions are feeding through to the bank, however, they are not being allocated to the correct account.

Thanks Sharon,

 

The settings all appear to be correct. The mismatch may be with how the GST codes are showing on the Square Invoices. If these don't match QBO exactly the amounts won't be allocated to the correct accounts.

 

I would suggest reaching out to Square to see if they're able to identify anything on their end otherwise please contact our Support Team so we can do some more detailed troubleshooting. 

 

Thanks, 

Rebecca 

sharon79
Level 1

My client has installed Sync with Square. Transactions are feeding through to the bank, however, they are not being allocated to the correct account.

Thanks Rebecca.  I will reach out to Square first and then support to see what the problem is.