Thanks for bringing this to our attention, Warner. Sometimes, your bank may disconnect from QuickBooks when the bank is undergoing maintenance updates, and you’ll need to reconnect it.
Before proceeding, could you let me know if you’ve received any error messages while trying to connect your bank account in QuickBooks Online (QBO)?
To address this concern, I recommend logging into your bank account to check if there is any ongoing maintenance.
If everything looks fine on your bank’s side, try logging out of your QBO account and then logging back in. Doing so will refresh your data and ensure everything is up-to-date.
If the issue persists after following these troubleshooting steps, I recommend contacting our QuickBooks Online Support team, who can review your account and help identify the issue preventing you from connecting to your bank.
Here's how:
- Click the Help (?) button.
- Select the Search tab, then enter Contact Us in the search bar.
- Click Contact Us at the bottom of the page.
- Select whether you want Chat or Callback
If you need more assistance, don't hesitate to reply here. We're here to help.
