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My employee is not getting any e-mail notifications or payslips when e-mailed from Keypay directly. why?

My employee is not getting any e-mail notifications or payslips when e-mailed from Keypay directly. why?

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Best answer March 11, 2020

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Content Creator

My employee is not getting any e-mail notifications or payslips when e-mailed from Keypay directly. why?

To ensure that your employees are receiving their payslip notifications via email, follow these simple steps:
  1. Navigate to the Employees section.
  2. Click on the name of the employee.
  3. Click on Pay Run Defaults from the left.
  4. Scroll down to Pay Slip Notifications, and set it to None.
  5. Click Save.
  6. Change the setting for Pay Slip Notifications back to Email.
  7. Hit Save again.
  8. Try sending the pay slip via email again.
As a reminder, make sure that your employees' email addresses are correctly setup under their individual settings.

View solution in original post

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Highlighted
Content Creator

My employee is not getting any e-mail notifications or payslips when e-mailed from Keypay directly. why?

To ensure that your employees are receiving their payslip notifications via email, follow these simple steps:
  1. Navigate to the Employees section.
  2. Click on the name of the employee.
  3. Click on Pay Run Defaults from the left.
  4. Scroll down to Pay Slip Notifications, and set it to None.
  5. Click Save.
  6. Change the setting for Pay Slip Notifications back to Email.
  7. Hit Save again.
  8. Try sending the pay slip via email again.
As a reminder, make sure that your employees' email addresses are correctly setup under their individual settings.

View solution in original post