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nick41
Level 1

My link to ING Bank ceased to work about 2 weeks ago after years of successful connection. Attempts to reconnect have been unsuccessful

 
1 Comment 1
RhoiceW
QuickBooks Team

My link to ING Bank ceased to work about 2 weeks ago after years of successful connection. Attempts to reconnect have been unsuccessful

It sounds like you're dealing with a challenging situation, and I want to help get this resolved for you, Nick.

 

Before we proceed, could you please let me know if you encountered a specific error while trying to connect to your bank?

 

I recommend contacting your bank's customer support to check if there's any ongoing maintenance and to confirm whether ING Bank is still connected to QuickBooks.

 

Additionally, you can log in to your bank's website to ensure you're entering the correct details. Then, copy the link and paste it when connecting in QuickBooks.

 

If the issue persists, I suggest contacting our live support team for further assistance. Our team has the secure tools to take a closer look at your specific scenario.

 

Here's how:

 

  1. Login to QuickBooks Online.
  2. Go to the Help button.
  3. On the Search tab enter Contact us.
  4. On the bottom part, select Contact Us
  5. Select Chat to start a conversation, or choose Callback to speak with a representative over the phone.

 

After that, you can manage your transactions and ensure everything is categorised where it needs to be.

 

Let me know if you have more concerns related to QuickBooks. We're here to help you.