My payer says the SKU is not showing on my invoice. When I create an invoice I put the SKU on, but I can see that it does not show on their end. How do I resolve this?

Welcome to the Community, Kim. Let’s double-check the invoice template you used to ensure the SKU option is enabled so it appears for your customer when invoices are sent. Go to the Gear icon > Custom Form Styles > Edit for the template you used to create invoices with SKUs.

Next, open the Content tab, click the pencil icon in the Table section (middle part), scroll down, check the SKU option, and select Done to save.

Once done, please ensure to select the template with SKU enabled in the Design option on the invoice page so the SKU appears on the customer’s end when you send the invoice.

To confirm if the SKU is visible, you can try sending the invoice to yourself and open the attached PDF, or send it directly to your customers and have them open the PDF. Also, on the Custom Form Style page, check the Emails tab to ensure PDF Attached option is enabled so invoices include the PDF attachment.

For more information about customising invoices to meet your specific needs, you can check out this article: Customise invoices, quotes, and sales receipts in QuickBooks Online.

If you have more questions, feel free to ask. We're here to help.